CargoBGI Inc.

2 months ago

Atrocious Customer Service and Ineffecient! Imagine leaving home to pick up a package you've already paid for online, and waiting over an hour for it. What's worse, there were people there ahead of me waiting for their packages. When I inquired as to what the reason was for the wait, I was told simply that they had a lot of packages. But, surely that couldn't be the only problem, because when I was asked if I want to cancel my pick up, I was also informed that "My package was right there in the pile", which she pointed to. So, you mean to tell me, my shipment was right there, an arm's reach away, but I'm left waiting for it because of what reason, exactly? Of course, while standing there waiting like I had nothing else to do with my time, I observed a few things that could have easily sped up the turn-around time. The primary thing would have been to: instead of dealing with every single customer who just walked in, deal with the customers there who have already been waiting for hours, prioritizing the people who have already paid for their packages. Doesn't that sound more reasonable and efficient? Another thing they could do to make their joke-of-a-system more efficient, is to take payment from the people who come in and give their names at the counter. If you take payment at that point, guess who won't have to take up more time at the register/agent (after they've already waited hours), after they've collected their packages, because they'd have already paid when they came in. Simple, right? I came to CargoBGI with the intention of collecting my package and leaving satisfied. Unfortunately, all I collected was a terrible attitude from the service rep and left frustrated, with no package in hand. No, I didn't wait, even after they told me "It's right here in this pile." If it was right there in that pile, an arm's length away from the service rep, it shouldn't have taken an hour, or even 30 mins, or even 15 mins to receive it. I say all of that to say I will no longer be using their services, and will not recommend them to anyone, ever again. In fact, I will deter people from using them, because they clearly do not care about their customers and the customer experience. If I could give them half a star, I would. I've had shorter waits at some hospitals. If you value your time and sanity, steer clear of this company, their staff and their services. Absolutely deplorable!

2 months ago

I like this company but they need better systems in place so when you go to collect you dont wait upwards of 30minutes to collect your package. They need an expediter and also a system for those who have paid online...you should be able to pop in and out especially if youve paid online...I should not have to wait anymore than 5-10minutes for my package...this shows me in the back they are in chaos. Not good enough. Every single time I visit the sitting room is full of people sitting there...crazy! Its not a doctors office...people should not be sitting any longer than 10minutes unless theres an issue with their package...awful really. I feel sorry for the employees rather than annoyed..theyre company should give them better systems to operate with.

a month ago

𝐹𝑎𝑛𝑡𝑎𝑠𝑡𝑖𝑐 𝑠𝑒𝑟𝑣𝑖𝑐𝑒. 𝑁𝑒𝑣𝑒𝑟 ℎ𝑎𝑑 𝑎𝑛 𝑖𝑠𝑠𝑢𝑒 𝑤𝑖𝑡ℎ 𝑚𝑦 𝑝𝑎𝑐𝑘𝑎𝑔𝑒𝑠. 𝐼𝑡'𝑠 𝑎𝑙𝑠𝑜 𝑐𝑜𝑛𝑣𝑒𝑛𝑖𝑒𝑛𝑡 𝑎𝑠 𝑖𝑡 𝑎𝑙𝑙𝑜𝑤𝑠 𝑦𝑜𝑢 𝑡𝑜 𝑝𝑎𝑦 𝑜𝑛𝑙𝑖𝑛𝑒 𝑎𝑛𝑑 𝑗𝑢𝑠𝑡 𝑐𝑜𝑚𝑒 𝑖𝑛𝑡𝑜 𝑡ℎ𝑒 𝑙𝑜𝑐𝑎𝑡𝑖𝑜𝑛, 𝑠𝑐𝑎𝑛 𝑦𝑜𝑢𝑟 𝑄𝑅 𝑣𝑜𝑑𝑒 𝑎𝑛𝑑 𝑗𝑢𝑠𝑡 𝑤𝑎𝑖𝑡 𝑓𝑜𝑟 𝑦𝑜𝑢𝑟 𝑛𝑎𝑚𝑒 𝑡𝑜 𝑏𝑒 𝑐𝑎𝑙𝑙𝑒𝑑 𝑡𝑜 𝑝𝑖𝑐𝑘 𝑢𝑝 𝑦𝑜𝑢𝑟 𝑝𝑎𝑐𝑘𝑎𝑔𝑒. 10/10

5 months ago

10 business days i have been calling cargo bgi and no one answers. i have a package since january and the status just say in transit. and they advertise shipments are every thursday and tuesday but yet my package is not updated since january and i have applied an invoice since january

a month ago

Excellent service from the moment I walked through the door. Congratulations on your new and improved space.