CIBC Caribbean Regional Head Office

4 months ago

Subject: Formal Complaint Regarding Non-Release of Satisfaction Letter and Original Property Documents Dear Sir/Madam, I am writing on behalf of my husband and myself, the Lockhart family, to formally lodge a complaint regarding the unacceptable delay in receiving our legal satisfaction letter and original property documents after paying off our property loan with CIBC Caribbean approximately four years ago. Over the past four years, our attorney, my husband, and I have sent numerous emails and made repeated visits to the Sandy Port - Bahamas branch in an effort to obtain these settlement documents. Despite our consistent follow-up, we have been repeatedly turned away, given excuses, and provided with no meaningful resolution. In particular, Branch Manager Donna Carey-Hepburn and Mr. Calvin Mingo have, on multiple occasions, provided shifting explanations as to why our documents have not been released. Visit after visit and email after email, we have complied with every request for additional information or documentation, yet we are still without our legal satisfaction letter and original property papers. Our property is now under contract for sale, and we have found a buyer. However, we are once again being told by Mr. Mingo that the matter is with the Risk Department and that it will take additional time, with no definite date or timeline for resolution. This ongoing delay is highly unacceptable and is now causing serious hardship and frustration. We respectfully request the immediate intervention of the CIBC Caribbean Regional Head Office to ensure that our legal satisfaction letter and original property documents are released without any further delay. After four years of waiting, repeated correspondence, and multiple in-person visits, we believe this matter warrants urgent attention and escalation. Please provide us with written confirmation of the steps being taken to resolve this matter, along with a firm date by which our documents will be made available. We are simply seeking closure and the completion of a process that should have been concluded years ago. We trust that someone from the regional office will take this complaint seriously and assist us in finally resolving this matter in The Bahamas.

a year ago

I've been a member of this bank for over 30 years, it went through many changes...from name changes to mergers over the years, now it's just CIBC...the one in Warrens is my go to for convenience and location with a lot of parking spaces and a drive thru. The customer service has dropped tremendously since Covid and it seems the non-existent of it is here to stay with the pushing of online services, staff working from home etc. along with their earlier closures on Fridays, made for long lines in most branches. The service is now typical to any you'll find in international cities with no customer care...I do however like the invention of the SMART ABM machines. I generally liked this bank for when I'm traveling as the ease of doing business is quite good, especially in Canada with the no extra fees at their ATM's during withdrawal transactions. Love the CIBC app with it's easy to use features now, as it wasn't always the case in the beginning...Overall a nice bank, I just missed the customer service.

3 months ago

Wish they could be little more friendly n mannerly especially the older employees

a year ago

We had an appointment, everything was in place when we arrived, (early). The people we met were friendly and informative. The meeting went well.

3 years ago

I have been calling and calling and calling when I do get through they barely help you with anything and I'm tired they said they will get back to you they will call you then they don't I'm changing my bank from tomorrow they don't have good customer service at all 😕I was liking the bank but because it is 3days that I tried to call I couldn't get through or get proper help my mind change totally. They close at 3 you call from since morning to when they close and still can't get help