Cool Vibes Taxi and Tours St. Lucia

2 months ago

We had a great time in St. Lucia, but unfortunately our experience with Cool Vibes Taxi & Tours ended on a disappointing note. We booked and prepaid our airport transfers and Sugar Beach transportation in advance, and everything was straightforward. During our stay, we asked Kevin to arrange a few additional trips. At no point were we provided pricing for those extra rides, despite asking about costs. We were told not to worry because it would be “small money.” After we returned home, we received a surprise invoice for $540 USD for the additional transportation. When we asked for a detailed breakdown, it took several days to receive one, and the figures provided were inconsistent with the original total. This made it very difficult to understand how the amount had been calculated. We have never refused to pay for transportation we legitimately owe. We simply requested a clear breakdown and fair pricing before settling the balance. Unfortunately, communication throughout this process has been slow and inconsistent. Based on our experience, I would strongly recommend that anyone booking with this company ask for written prices for every additional trip before getting into the vehicle, rather than assuming the cost will be discussed later. After I disputed the charges and left a review, Kevin sent me messages stating that he had my address and that I would "be getting a visit" along with other threatening language. I have preserved the messages and contacted police.

8 months ago

I didn’t find Kevin on my own— he was a recommendation from my driver up north. I was in Soufrière for the day and needed a reliable way to get between Sugar Beach and Project Chocolat, and then back north. Unfortunately, Kevin was a huge disappointment, specifically because he lacked professionalism and basic integrity. I drive myself back home in the States, so I know my way around a car. When you’re traveling, you’re paying for convenience, but Kevin provided the exact opposite. Every time I called for a pickup, he gave me the classic "5 to 8 minutes" line. The first time, that turned into a 30-minute ordeal where even my shuttle driver felt so bad for me that he called Kevin himself to see where he was. Kevin still took another 15 minutes to show up after that. The worst part was the afternoon. I messaged him at 3:45 PM (giving him a head start since my tour ended earlier). He told me to give him "a couple minutes." That turned into an hour and twenty minutes of me sitting in a parking lot. I even told him I wasn’t feeling well, and he still couldn’t be honest about his ETA. He just kept saying he was "five minutes away" while I wasted over an hour of my vacation sitting on a curb instead of being at the beach or resting. While he’s "nice" in person and tries to cover his lateness with small talk, being friendly doesn't make up for being unreliable. He got me to my destination safely, but he still charged a hefty price despite wasting my entire afternoon and forcing me to cut my itinerary short. If you value your time and want a driver who actually respects their word, look elsewhere. There have to be more professional drivers in Soufrière than this.

a year ago

We did a group trip with Kevin in Dec 2024 and he was the perfect driver/tour guide. Super flexible with times which was much needed since we had 10 people total. And took time to show us the most beautiful spots in St Lucia. Overall 10/10 and when I go back, I will definitely be booking with him again !

a year ago

If I could give 10 stars out of 5, I would do it without hesitation! My stay in Saint Lucia was absolutely perfect and unforgettable, all thanks to Kevin. From the very first meeting, he was welcoming, always smiling, and extremely professional. He doesn’t just provide a service, he creates a true experience. His love for his island is contagious, and he makes you discover it in a unique and authentic way. Thanks to him, I explored breathtaking places, tasted delicious local cuisine, and learned so much about the culture and history of Saint Lucia. Always punctual, attentive, and ready to personalize his services to your needs, Kevin goes above and beyond expectations. Whether you need a transfer, a tour, or even just recommendations, you can trust him without a second thought. He is more than just a driver or guide, he is a true ambassador of his island. Thank you so much, Kevin! I will definitely be back, and I 1000% recommend him to anyone visiting Saint Lucia. You won’t be disappointed!

a year ago

Kevin was recommended to us, and we can definitely see why! Not only was the service friendly, professional with great communication prior to journeys, but Kevin also made sure to stop at a local eateries, (which was delicious!) but also point out island highlights throughout our journey. Even when he could not help directly, he ensured we made it to the airport on time and safely, in comfort and AC always! We will undoubtedly be using Kevin for all our trips back home.