Courtesy Car Rental

a month ago

I would not rent a vehicle from Alex. He will accuse you of damaging a already heavily damaged vehicle and bill you for the damage. Clearly, the money does not go towards repairing the vehicle as they are all beat to shit. The money comes out of your pocket and directly into his. I had no initial survey of the vehicle. When I explained to him the dent in the bumper was there before I drove it away, he said he 'knows every dent in every dent in every car'. It will be cheaper to cab it around the island than pay this guy's rates and whatever he chooses to extort from you.

10 months ago

When I arrived the office was closed. I called the office and the guy who answered said they were out of the office, but if I waited they would be back in 35 min. I waited for 35 min. When they didn't show up, I called, but an automated message said the call couldn't be completed as dialed which meant he turned off the phone.

2 years ago

We arrived in Tortola on a Sunday afternoon and took the ferry from St Thomas to Road Town. Our rental car was on the west end and they never came to get us. Total mix up on our end. We called Courtesy Car rental but they were closed (they’re closed on Sundays) We were sitting on the sidewalk with bags and luggage, burning in the sun. The owner called me back, said he’d have someone at the shop within 15 minutes. The owners wife showed up on her day off, and got us into a beautiful SUV that was actually cheaper and newer than the previous rental car company. I cannot say enough great things about this family owned and operated company. We’ve already booked our next stay in Tortola and will definitely only be using them.

2 years ago

"We rented a vehicle on **April 19th** for **two months**, with the expectation of returning it on **June 19th**. To our surprise, Alex informed us that we needed to return the car by **June 15th** instead. I attempted to explain to Alex that, based on industry standards and my previous experiences, a **monthly rental** typically covers an entire month. However, I noticed that the rental period was billed for **28 days**, whereas I had assumed a monthly rental would span a full **calendar month**. I kindly seek an understanding of the reasoning behind the **28-day charge** and wanted to discuss the possibility of adjusting the billing to reflect a **full month’s rental**, as is customary." but he refused. We felt extremely unhappy and frustrated because Alex's tone came across as aggressive, and he refused to listen to our concerns. 🌟😔. I would not recommend this car rental sadly.

9 months ago

We booked a car and were let down at the last minute, and too late to find an alternative, I would not recommend this company.