Sunpower

8 months ago

Poor customer service, lack of professionalism and overall low industry standard. Hot water stopped working on 15 month old solar panels. Reached out for repair, was told it would be a week or more. Asked to speak to owner, as my family was visiting and would be disadvantaged with no hot water on mornings. Owner explained to me that the response time I’d be used to in America is not a thing here in Barbados. (I’ve been a resident here for three years so I understand that things sometimes take time.) He told me the earliest he could get someone out would be 9-930 on Tuesday. I get a call Monday evening being told that it could be up to mid day before the technician shows, they can’t guarantee. Now, myself, being a business owner as well, I too have customers and obligations as well as the family here visiting. So the expectation of 9-930 going suddenly to mid day upset me. I asked to be accommodated as the owner guaranteed me the Tuesday at 930 slot and that is how I scheduled my day. They then told me they would call the customer who is actually scheduled for 9-930 and ask him to disadvantage himself, after waiting longer than me. It was all a play on empathy but as a customer, I don’t need to know what dealings you have with other customers. I am concerned with what expectations were set with me! Not all of Barbados, at the end of the day, my customers will too be disadvantaged and I’m sure sunpower does not care about that. The owner got upset after I stated that I was not concerned with his other customers, and hung up the phone in my face.

2 years ago

Staff are friendly and professional. Angela Bryan the sales representative whom I dealt with was super knowledgeable and helpful. She went the extra mile to make sure everything was what I wanted and more. Thank you Angela Bryan I appreciate all you have done ✔ .

5 years ago

I really wanted to be happy with this company but honestly I wish I'd gone elsewhere. As a new home owner, I was looking for the best supplier, not necessarily the cheapest, so I chose Sunpower for my home solar water heater as they replied fastest and with a lot of information and recommendations. However, after the system was installed, a professional workman at my house who was doing renovations at the time, noticed that the placement of the system was in the middle of the roof, not over any supporting beams and walls. This resulted in the roof and ceiling sagging under the system, which was very scary. After I informed them of this, the company told me they would send an insurance inspector out to take a look at the damage. At the agreed upon time I was unpleasantly surprised by a large group of males coming to my home (single female residing alone) to look at the damage- I felt talked down to and my voice unheard, even though the concern was my house bought with my own hard earned money. After this visit, I was informed that their insurance does not cover such damages. This implies that the consumer is responsible for choosing the most secure spot on the roof for Sunpower to install their system- whereas as professionals, they should be responsible for choosing the best spot. Anyhow, the damage repair was BBD$2000 and I'm stuck with the bill- I don't know on what planet someone can come into your home and damage it then not repair the damage because THEIR insurance does not cover such repairs. What does that have to do with me? Nonetheless, the company agreed to relocate the system to a better location on the roof (their staff said "We will definitely have to move the system" on Sept 11 2019)- if it was not their responsibility to choose the ideal location, tell me how this is not an admission that a poor choice was made on the part of Sunpower on the location of the tank? Why not just choose the better spot to begin with? Fast forward to Feb 2020, my system was finally relocated, and the sales person had the AUDACITY to call before coming, and state that they will need their $500 balance (which was never an issue) before relocating the $4000 + system. Spend your money with people that respect your home!!

6 years ago

Replaced some panels which were originally installed by another popular service provider. Have to say the service provided by this company is superior and the product way better quality (works much better). Of course the other company will never see me again. Just got a new system for another house.

a year ago

Whoever drives a dark blue truck/ black for your company can not drive!! Nearly hit my car today! No consideration for others on the road!