Sunpower

2 months ago

Called and reported a leaking tank to SunPower. They sent out their technician and he looked at the tank and told me it was leaking. I was then charged $150.00. This is criminal!

a month ago

The staff is courteous and the services rendered were great.

10 months ago

Poor customer service, lack of professionalism and overall low industry standard. Hot water stopped working on 15 month old solar panels. Reached out for repair, was told it would be a week or more. Asked to speak to owner, as my family was visiting and would be disadvantaged with no hot water on mornings. Owner explained to me that the response time I’d be used to in America is not a thing here in Barbados. (I’ve been a resident here for three years so I understand that things sometimes take time.) He told me the earliest he could get someone out would be 9-930 on Tuesday. I get a call Monday evening being told that it could be up to mid day before the technician shows, they can’t guarantee. Now, myself, being a business owner as well, I too have customers and obligations as well as the family here visiting. So the expectation of 9-930 going suddenly to mid day upset me. I asked to be accommodated as the owner guaranteed me the Tuesday at 930 slot and that is how I scheduled my day. They then told me they would call the customer who is actually scheduled for 9-930 and ask him to disadvantage himself, after waiting longer than me. It was all a play on empathy but as a customer, I don’t need to know what dealings you have with other customers. I am concerned with what expectations were set with me! Not all of Barbados, at the end of the day, my customers will too be disadvantaged and I’m sure sunpower does not care about that. The owner got upset after I stated that I was not concerned with his other customers, and hung up the phone in my face.

2 months ago

$150 should not be the cost for a technician to just look at a tank!

2 years ago

Staff are friendly and professional. Angela Bryan the sales representative whom I dealt with was super knowledgeable and helpful. She went the extra mile to make sure everything was what I wanted and more. Thank you Angela Bryan I appreciate all you have done ✔ .