Urgent Care at The Estates

a month ago

Extremely disappointing experience — would not recommend. I took my 6-year-old daughter to Urgent Care Barbados after a car accident. The EMTs on the scene were concerned about a possible deformity or fracture in her left hand. When we arrived, her hand was visibly swollen and numb. The male nurse who first attended to her was excellent — very professional, thorough, and compassionate. He assessed her hand carefully and even tested her response to touch to check for nerve issues. He deserves full credit for doing his job properly. Then we were transferred to Dr. Robinson, and that’s where things went downhill. He did not perform a full examination — which, in my opinion, is unacceptable for a 6-year-old involved in a car accident. Instead, he made a small “sticking” motion with a needle on her hand while she was watching, even though she was already afraid of needles. Obviously being afraid of needles she's going to say she can feel it thinking he'd stick harder, and the nurse even reminded him to be considerate of her age — thank goodness for that nurse’s empathy. Dr. Robinson said he didn’t think an X-ray was necessary because “she’s still moving it,” but left it up to me to decide. Of course, I insisted on one, knowing I'd have to follow up with another Doctor. . After the X-ray was done, we waited over two and a half hours to get any feedback, all while her hand continued to swell. I had to approach the reception staff multiple times to ask for updates. The receptionist was polite and tried her best to help, but Dr. Robinson seemed in no hurry. When he finally came back, he casually said there was “no fracture” and to “just ice it.” We went home, and her hand was severely swollen — she was now crying in pain. I had to take her back later, where we saw Dr. Drakes, who apologized for our earlier experience. She examined my daughter hands and said a cast would normally be required, but due to an allergic reaction to the bandage, we would need to treat the reaction first. Still, my daughter was in pain and no real treatment was provided only NOW prescribing pain meds. I contacted her private pediatrician throughout the entire process, who reviewed the same X-rays and sent them to an orthopedic surgeon. The specialist immediately requested for us to come into her office. She confirmed Growth Plate injuries and a fracture. USING THE SAME X-RAY from URGENT CARE. To make matters worse, when I returned to Urgent Care to have a police medical report filled out, I waited two hours, was told to return around 12:30 p.m., I returned at 12:30pm and then waited two more hours — just to get a form completed. Overall, the front desk staff and nurses are professional and kind, but the medical service itself is frustrating, careless, and disappointing. I genuinely expected more from a private medical facility. This experience left me questioning the quality of care and whether people well-being is truly prioritized here.

4 months ago

Went with a relative to investigate an issue. Part of the assessment involved drawing blood and quite a large amount due to the number of tests. The nurse was young and very inexperienced, kept dropping items. The biggest problem was that she didn't enter the vein properly. Blood was spilling out of my relative's arm down the elbow and onto the chair. The nurse kept saying "Don't look, I don't want you to faint" (Probably not the first time she said this to a patient). Sure enough the combination of the volume of blood taken and my relative seeing the blood on the arm and chair caused her to start fainting and her blood pressure to drop dangerously low to the point where double IVs had to be implemented to stabilize her (that was appreciated). It took about an hour. We left as soon as we could but the receptionist took another 30mins just to create the invoice. (Update). Two days after the blood was taken we learned that Urgent Care mislabeled all six vials and therefore none of the blood tests we paid for were done.

5 months ago

Do not go to Any Urgent Care offices affiliated with urgent care boarded hall at the estates. Awful service. They don’t have anything called urgent. Urgent does not exist for them and everyone is sitting around and no one knows what they are doing. No one was in the place. Took over 6 hrs to be seen. Awful awful awful service. Do not go there or to any of there offices.

8 months ago

The staff here can be hit or miss. I came in on a Sunday with a ruptured Achilles, and everything went smoothly. They scheduled me for an ultrasound the next day. When I arrived, I was sent to the back, but the receptionist wouldn’t acknowledge me. After waiting 10 minutes, I let her know I had a flight to catch, but nothing changed. After 30 minutes of no updates, I had no choice but to leave, fearing I’d miss my flight.

10 months ago

Urgent care saw a lot of me last year in 2024 as I was one of the many who fell ill with dengue. The staff are amazing! Incredibly warm and very communicative. Visited today for an ultra sound. I had a bit of wait as I hadn’t made an appointment. However, the receptionist kept me in the loop with how much longer I would be waiting - which was very appreciated The radiologist was very nice and patient and answered all my questions There mobile service is also very efficient. I would whole heartedly recommend urgent care to anyone.