Digicel
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Address:
20 Bath Rd, RoseauOpen:
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: Closed
Reviews
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4 years ago
Hello my name is Jeremy I live in the United State of America and I order Digicel+ for my parents vacation home in Dominica and I must say my name said the high speed internet is super fast and the cable to watch movies is super clear it felt good my parents enjoy there services and the Digicel team was very friendly and knowledgeable I am very grateful for them me and my parents are truly happy with this service
by Jeremy Leslie
4 years ago
Bought service and tried calling about it the day it’s supposed to be set up and kept getting different countries that can’t even transfer to the right department. They provide me with like 8 numbers that were all regular civilians numbers. Unsatisfactory
by Leon Jnolewis
a year ago
Horrible customer service. Confusing billing charges.
by Marvin Christmas
2 years ago
Keep calling customer care for 2 days now and the refuse to respond via text or call no matter what number I try. Very unprofessional
by Trix B
7 years ago
Pretty disappointed with this official shop of the provider. We got a lot of deception from them and in the end wasted EC$40.
It was strange they for every question we got conflicting answers from different workers there. No official Digicel pricelist and SIM plans. But ok. The lady serving us was setting up our phone and using Whatsapp on her phone at the same time. That's unimaginable in our customer service standards, but ok as well.
However they lied to us fundamentally in 2 things:
1) Even though Digicel is a huge Caribbean provider, your SIM won't work the same on all islands / countries. If you buy a SIM here, on Antigua you'll be roaming. Which sucks and we wouldn't have bought it had they told us the truth. That's EC$20.
2) We wanted only data, some reasonable amount for 1 week. For EC$20 we were told we can have a plan for 1 week with 300MB per day. We asked to confirm this at least 3 times explicitly and were told "yes". Well it turns out on their website that it's 300MB for the entire week, which is completely pointless. EC$20 down the drain.
To sum up, we didn't loose our life savings of course, but I hate lying in this form to get a sale and didn't expect it from an official shop of the provider.
by Jakub Novotny
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