Fairmont Royal Pavilion

3 months ago

I've wanted to check this place out for a while, and it did not disappoint: - Excellent service; the team from front desk to the restaurant to the pool to housekeeping to in-room dining were attentive, professional, cheerful and kind. In particular, when I experienced a flight cancellation with no hope of rebooking, the team immediately held a room for me and were incredibly accommodating, mitigating my distress and ensuring I could enjoy an unexpected extra day in paradise. - The hotel is small but charming and has beautiful landscaping. My rooms there were in good condition, considering the harsh wear and tear of being so close to the water. The balcony was spacious and comfortable, practically an additional room where I loved to have room service dinner as every room has a million dollar sunset view. Some rooms were under renovation while I was there, so there was some construction noise in the morning and one of the restaurants was closed, but I understand it's necessary for older properties and I am glad Fairmont is maintaining these historic buildings. - The star of the property is the fantastic beach, where every seat is front-row and the water is as gentle and clear as a swimming pool. I enjoyed checking out free snorkels and saw lots of tropical fish on the jetty directly in front of the hotel. - This hotel is ideal for people looking for a quiet getaway. They never play music too loud, and even the public spaces have an air of seclusion and privacy. You are never too close to other guests.

2 months ago

Unfortunately i had way higher expectations for this propriety. The price you paid makes you expect a little more in two fronts: service and dining. The location is very good with beautiful beach and a nice feel. There are only two restaurants on site and they are really bellow a 5 star standard. There is nearly no service at the beach, so we had to keep trying to get attention of the bar staff, so if you expect to lay down and just enjoy maybe think twice. Overall the rooms were good, with amazing views.

2 months ago

Great location, the beach. Absolutely stunning. Rooms: due for an upgrade sooner rather than later. The hotel charges four season prices and the rooms are 4 star at best. One bottle of mineral water for your entire stay, not even wine glasses in the room. Everything (including the staff) feels tired. The restrooms in the main restaurant / probably 25 years old. Food average at best. Recognition as an Accor platinum member: 0. I never felt less welcome at an Accor property when checking in. Would not recommend. The 3 stars are generous and entirely due to the location and the walking distance to nice eateries.

a week ago

This hotel does not deserve to be a Fairmont hotel. Service is spotty, the rooms are old and in need of renovating, we took pictures as examples. The best thing about this hotel is being right on the beach with great views. Considering the high cost of our suite we felt robbed in that we did not receive nearly the value for the money we paid. We will not return to this hotel!

a month ago

Service in the restaurants was very slow. We had to wait 1.5 hours to get a table. Fitness Centre was out of order. Fresh orange juice was often unavailable. Our Butlers Rolston and Dawn were fantastic. The hotel is very old and needs to be updated for a 5 star hotel. Cindy Wood