Saint Peter’s Bay Barbados

3 weeks ago

We were very much looking forward to our upcoming stay at Saint Peter’s Bay in Barbados. Unfortunately, just weeks before our trip, my partner experienced an unexpected medical issue and has been advised that he is unable to fly for several weeks. This was completely unforeseen and entirely out of our control. We contacted the hotel immediately, explained the circumstances, and offered to provide medical documentation. We were not asking for a refund without cause — only the opportunity to reschedule our stay for a later date once he is medically cleared to travel. The total charge for this reservation is over $15,000, which makes the hotel’s complete refusal to offer any flexibility especially difficult to understand. Despite providing context and offering proof of a legitimate health issue, we were told there would be no refund, no credit, and no ability to change our dates. They couldn't care less in their response to us. We understand that businesses have policies. However, hospitality is about more than policy — it is also about empathy and discretion, particularly in situations involving health. The unwillingness to show even minimal compassion in a genuine medical emergency has been deeply disappointing. We had been excited to experience Saint Peter’s Bay and to return in the future. Sadly, this experience has left us feeling unsupported and disheartened before our stay has even begun. We hope management reconsiders how situations like this are handled moving forward, as flexibility in legitimate emergencies builds goodwill and long-term loyalty.

3 weeks ago

Extremely disappointed. My daughter and her partner booked a stay and, weeks before their trip, had to cancel due to a legitimate medical issue. They offered to provide medical documentation and simply asked to move their dates but the hotel refused to accommodate in any way. They were very rude and short about it. The complete lack of compassion or flexibility in a genuine medical situation is very disheartening. For a hotel at this price point, we expected far better customer service and understanding. Unfortunately, we would not recommend.

4 months ago

Great place to visit I stayed 4 days as my sister gifted me the time there . So peaceful .beautiful beach Exclusive for condo owners

a year ago

The staff were nice and the dinner and breakfast was good, but it doesn’t justify the price. The hotel itself is utter rubbish, it has one restaurant not 3 as they claim. You cannot really swim since the beach is very rocky, rooms are old, we found two live crabs in our room. There is no drinking water available in the rooms, the internet was working half of the time. I would have nothing against the hotel if it would be 3x cheaper. Then it would be reasonable, but for 1k a night, you expect more. I felt ripped off basically.

3 weeks ago

0/5 - unbelievably upsetting experience with this hotel. Hope they make things right