Sandals Grande Antigua

a month ago

We are currently staying at this Sandals resort, and I want to start by saying that the resort itself is beautiful and the service from the regular staff has been amazing. The entertainment team has also been great, especially Michael. He has been awesome and has really helped make our stay enjoyable. Unfortunately, I cannot say the same about our experience with the Loyalty booking team at this resort. We feel that we were misled and, quite frankly, lied to about what we were being offered and what we were booking. We have booked through Loyalty at every Sandals resort we have visited and have always felt comfortable doing so. Because of those previous experiences, we trusted what we were being told here. After this experience, I do not trust the Loyalty team at this particular resort at all. I want to make that distinction very clear because this is not a complaint about Sandals as a whole or about the people taking care of us during our stay. The normal resort staff and entertainment staff have been wonderful. Our issue is specifically with the way the Loyalty booking process was handled and the information we were given. It is disappointing because we have been loyal Sandals guests and have continued booking future trips while at the resorts. We expect honesty and transparency when making those decisions, especially when we are booking based on what a Loyalty representative tells us. The resort has been beautiful and our stay has otherwise been great, but our experience with the Loyalty team here has seriously damaged our trust in booking through them again.

2 months ago

Just finished my stay, the resort location is awesome and the beach is beautiful. Although outdated, I really like the classic Caribbean decor and style. Overall, the service and staff were terrific. The photographers really stood out to us as they were always so pleasant and friendly. The food was great yet some of the restaurants that required a reservation were difficult to get into even though the resort wasnt near full capacity. Wish the restaurants were more like Excellence resorts that you just show up to, no reservations required. Resort def could use some updating like a more iconic main bar and more healthier food and snack options. The wild cats are actually a great detail and we loved Sampson and Delilah. The entertainment was definitely lackluster, definitely needs improvement. All in all, if you’re a beach person, this resort is the place for you.

6 months ago

We spent a wonderful six nights at Sandals Antigua. Highlights: —Our butlers, Sefra, Marvin, and Geoffrey, went above and beyond to make sure we had a special and relaxing vacation. They even decorated our room for my husband’s birthday! We’ve had butler rooms at several Sandals and this was an exceptional team. —The beach in Dickerson Bay had beautiful, calm water. The beach itself is long and great for walking, and the water was perfect for activities like the hobie cats. —Teddy at Kimono’s was a spectacular chef, and Mickory made great eggs and omelettes at breakfast —Our room was spacious and had a beautiful view of the water, probably the best view we’ve had at any Sandals —The antipasto buffet at Mario’s was absolutely delicious Possible improvements: —If you’re used to the more modern Sandals resorts, the furniture and decor at this one is more dated. We didn’t mind it but it’s something to keep in mind. I think renovations are planned. —While the food generally was as good as or better than other Sandals, we didn’t think the desserts were very good. —I wish there were non-pork protein options at breakfast (like chicken sausage), and that there was more variety in the breakfast buffet, which basically was the same every day. —It would be helpful to have an ATM onsite to make tipping easier

3 months ago

We just went for our 20th anniversary and it was everything we could have wanted and more. We opted for Butler service (but didn't do some things that others have done in YouTube videos--they definitely get taken advantage of I think), and our three ladies definitely helped make our vacation so much better. It was our first trip there, so they were a huge help just guiding us on what/how to do things. The sunsets were phenomenal, the food was amazing, the pools with swim up bars were so cool--and they didn't make the drinks so strong that you'd be sick after drinking all day. We stayed 7 full days, and honestly even though we did everything we wanted to we could have stayed longer easily. You need a good sunscreen, being that far South/close to the equator. We used SunBum 50 spf, NOT the spray but the lotion, or you will be sunburned. Reapply as recommended. We saw a LOT of beet red people in the pool who probably wished they had. The main lobby has two beautiful Scarlet Macaws, Samson and Delilah, and they get to have time outside of their cage during the day so if you're lucky you might get to hold Delilah in your arm for a couple of minutes! One thing that the travel agent YouTube videos won't tell you is that on the beach you will be approached by locals selling they make or otherwise sell and they can be very aggressive if you're not firm with saying "No" if you don't want anything. The vendors that rent water activities will also approach you but are not as aggressive. Overall I highly recommend, and we already reserved our next trip. We were not disappointed!! Enjoy a few of the pics from the beach, a couple of the restaurants, and Samson & Delilah.

4 months ago

We just returned from our honeymoon! Yes, Antigua is beautiful and Dickenson Bay is stunning, but what made our experience at the Sandals Grande Antigua exceptional was the service, friendly smiles and hospitality from the employees. I want to thank a few who stood out to us personally: Del Moore from photography. Not only did he capture our love and joy in our photos, but his charisma and attentiveness were unmatched. A sweet shoutout to the beautiful ladies at Cafe Paris who greeted us every morning and made our delicious lattes. They even went out of their way to make local teas, like Soursop, for us to try throughout the week! Then there was Carol, the hostess with the mostest, from the Soy restaurant. She was always smiling and had a beautiful sparkle when she greeted us. She even kept it up while engaging with a few rude and entitled guests. We loved Carol! The two chiefs at Soy were also incredible; heck, so was every waitress who helped us. I believe they all waited on us as we ate there every night Soy was open. This was by far our favorite restaurant! Next, there was Jason from Kimonos, he was very entertaining, fun, and a ball of energy. He truly made the dining experience memorable. We truly hope we get to visit this amazing resort again!