Starbucks Holetown

39 reviews

Starbucks Holetown

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Address:

Holetown

Open:

Monday: 8:00 AM – 8:00 PM

Tuesday: 8:00 AM – 8:00 PM

Wednesday: 8:00 AM – 8:00 PM

Thursday: 8:00 AM – 8:00 PM

Friday: 8:00 AM – 8:00 PM

Saturday: 8:00 AM – 8:00 PM

Sunday: 8:00 AM – 8:00 PM

Reviews

8 months ago

The Staff here are awful. They have zero customer service skills, they are either not trained or unable to communicate effectively, they're rude and frankly poor at every aspect of a basic job. So going through the disappointing order process with people that have the service skills of a TSA agent who has discovered contraband, we then get delivered two mocha's that were basically creamy hot water. Screw this branch. STARBUCKS HEAD OFFICE SHOULD PAY AN INCOGNITO VISIT!

by Mike Thimble

5 months ago

I’m not sure what has happened over time, but the customer service at this Starbucks is appalling - they urgently need to do some training and get it sorted otherwise it’ll drive people away.

by Lawrence Perkins

6 months ago

I recently had a trip of a lifetime to Barbados which was amazing . However I went to messy supermarket and was very happy that there was a Starbucks on site because I collect there brand of mug from ever country . I wanted to know the price of said mug . When I picked one up another mug feel and broke . I went up to the counter after picking up the broken mug, so that no one was harmed . When I placed it on the counter I said this one just fell of from your display . But could you tell me how much a mug is please I would really like to buy one . I was completely intimidated but the employee saying that I was the last one to touch the mug so I would have to pay for the broken one . When I explained what had happened she called another employee out and I was made to feel terrible and totally humiliated. After paying for the broken mug and a new one they were still extremely rude and unprofessional. After a few days we needed some shopping so went to st James messy and couldn’t help but notice that all the mugs were moved somewhere else . I love Starbucks the that experience definitely put me off

by bev ash

7 months ago

I’ve been to Starbucks all over the planet — conflict zones, remote islands, transit hubs at 3 a.m. — and somehow the Holetown location manages to be the worst of them all. It’s almost impressive how spectacularly bad it is. The staff move with the enthusiasm of people being forced to work at gunpoint, except with less urgency. Nobody cares, nobody tries, and nobody even pretends. You could stand there waiting and they’d look right through you like you owe them money. The coffee? An insult. A crime. A liquid reminder that suffering exists. It tastes like someone burned a tire, strained it through a beach towel, and poured it in a cup with a smile that says, “We know. We don’t care.” I’ve never seen such apathy, such indifference, such absolute “don’t give a damn” energy in any Starbucks worldwide — and trust me, my passport is full. If you’re thinking of going: don’t. Go literally anywhere else. Make instant coffee in a hotel sink. Chew coffee beans straight. Anything is an upgrade from this catastrophe.

by Marc Perron

a year ago

I recently visited this Starbucks location with my son while visiting Barbados. Unfortunately, the experience was deeply disappointing and left us both feeling extremely uncomfortable. As we stood at the counter placing our order, the cashier burst into loud laughter. Whether or not it was directed at us, the timing made it feel personal and unsettling, almost like being back in high school facing a group of bullies. To make matters worse, when I attempted to pay by tapping my card, I was abruptly told, "Not that machine," while the correct machine remained partially hidden in the cashier’s hand with no further guidance. There was a lack of basic courtesy or customer care throughout the interaction. As someone who has worked at Starbucks in the U.S. and visited locations around the world, I’ve come to expect a consistent level of professionalism and warmth. This visit fell far below those expectations and was, quite frankly, the worst Starbucks experience I’ve ever had. I hope this feedback encourages better training and awareness so future guests aren’t made to feel the way we did.

by Leah H.

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