The Detail Culture / CWD Solutions Inc.

a year ago

Top of the line products, and good customer service. Did this job myself and cant be more happier for the results. Highly Recommended.

a year ago

Luis, your response is exactly what I expected—defensive, dismissive, and filled with distortions. Unfortunately, it only reinforces the pattern others have warned me about. Since my experience, I’ve spoken to people who know you personally and professionally—former employees and respected professionals in the auto detailing industry—and they’ve all echoed the same sentiment: a lack of professionalism, poor work ethic, and a tendency to deflect blame rather than own up to mistakes. Let’s not pretend here. You did eventually admit fault in person after checking the shop cameras and seeing that the front lip of my Aston Martin broke as it was being taken off the lift. You acknowledged it then—yet now you hide behind a seven-year excuse and try to rewrite the facts online. That’s not just dishonest, it’s shameful. And to clarify another one of your misleading statements: I only considered bringing a second vehicle before I discovered the damage and poor quality of work. I never returned—and I never will. The irony of you referencing the passage of time as an excuse, yet still holding onto the notion that my supposed return “proves” satisfaction, speaks volumes about your approach. I don’t expect accountability from you at this point—your reply shows exactly who you are, both as a professional and as a person. This review stands as a warning to others. You may fool new clients once—but your reputation always catches up to you

4 years ago

Great service and amazing store. 10/10

a year ago

One star – Avoid at all costs. I brought my Aston Martin in for PPF work when this business was under Luis Castro’s ownership (now operating as The Detail Culture), and the experience was appalling. Not only was the PPF job sloppy and subpar, but the front lip of the car was also broken during the service—and Luis initially took no responsibility. I only discovered the damage once I got home. To make matters worse, I’ve since learned that the car’s original clear coat was essentially stripped away, which is absolutely unacceptable. The pricing was outrageously high for the poor quality delivered. Unfortunately, this felt more like a hustle than a legitimate detailing service. Be extremely cautious with high-end vehicles—this is not the place to trust them with.

a year ago

Bought three XL tshirts from these people. One was out of stock, so they refunded me. I paid $60, for two tshirts including the $10 shipping. They send me the tshirts in a two day express box. When I go to the post office to get my package, they tell me I owe an additional $58 because the seller did not prepay and used a two day express shipping box. So now I'm $120 bucks into two bootleg tshirts all because you guys didn't read my invoice to see what I paid for. I paid for the $10 shipping. I email you about this and you guys offered a $58 store credit. Now I ask the owner and anyone reading my review, why would you want to take your car to have it detailed to a place that can't read invoices and push extra shipping costs off onto the buyer? I would look elsewhere for professionalism because this place isn't it.