Wix Tours

a year ago

Coordinating with Mark at Wix Tours was an absolute breeze. Even though he's based on an island, Mark definitely doesn’t run on “island time”—he was prompt, professional, and incredibly knowledgeable from start to finish. For our group of 14, Mark assigned Leon as our tour guide, and let me tell you—you must request him if you book! Some of our group members faced delays flying in, but Leon didn’t miss a beat. He made sure we all had an amazing experience exploring Aruba. He was flexible with the itinerary, adjusting smoothly to fit in additional stops based on our interests—all within our reserved timeframe. Leon climbed the rock formations with us to ensure our safety, snapped group photos, and even introduced us to Aruba cherries along the way. His energy, attention, and hospitality made the day unforgettable. I truly can’t rave enough about Leon and the entire Wix team. The Sprinter van was clean, well-maintained, and provided great protection during the unexpected island showers. The A/C kept us cool and comfortable between stops—such a small but important detail! If you're planning a tour in Aruba, Wix Tours is the way to go. Highly recommend!

7 months ago

Prompt, professional and courteous. We only use WIX for our airport transfer, much better than waiting in line for a taxi and upon departure nice to have a secure ride booked to the airport.

7 months ago

I booked a private transfer with Wix to take my family of seven from the airport in Aruba to our Airbnb. Upon arrival, I was told someone would be waiting with a sign outside of baggage claim. We went outside and no one was there to greet us. I asked a greeter from another company and they made some calls and told me that our driver had a flat tire and would be 6 minutes. We waited another 20 minutes and asked them to check again. They told us they are sending a new car and it was in traffic but would arrive in 3 minutes. Waited another 20 minutes before it arrived. The replacement driver was a taxi driver with a large van who was a gentleman. I actually used him to bring us around throughout the trip and back to the airport for about 1/2 the cost of Wix. I asked Wix for a partial refund as I paid for a premium service and was left waiting 40 minutes for our driver outside and received and email back from Mark who refused stating they got me a ride within 15 minutes which is unequivocally false. I could have simply hopped in a taxi for $65 Vs. $115 which I was charged upon arrival. I strongly recommend that you do not use this company. I do not blame them for someone getting a flat tire but they should have provided some sort of discount for our troubles and they should have taken more responsibility and not lied to me about the time that I had to wait for a replacement vehicle and driver. Do yourself a favor and use a different company or simply get a taxi and save half the money.

a year ago

Great service! They were there with a sign waiting for us after we landed. For our departure, our driver was there waiting in the lobby 10 minutes before our pickup time. Great conversation with the driver taking us to the airport- hate we forgot his name!

a year ago

When we were picked up the assigned driver was nowhere to be found another driver stepped in after failing to locate our driver and he took us to hotel. I tried to arrange an earlier pickup so we could be at airport with time to spare and they won't do it The customer rep frankly was rude especially given our initial experience. Cabs are plentiful at the airport and hotel and very nice Consider taking one instead