aeropost Saint Michael

4 months ago

I usually have had amazing experiences with Aeropost, and I consider myself to be a very patient person. However, the experience I have had over the last month has left an extremely unpleasant impression. My package has been with Aeropost since April 7th. After some time, I contacted customer service because I felt that timeline was unusually long. The first representative I spoke with simply advised that the package was in customs and that was all she could tell me. I accepted that explanation at the time. On another occasion, I spoke with a different representative who acknowledged that the delay was unusually long and mentioned that my package had been flagged “red” and that she would investigate further. She was able to determine that the package had simply been sitting there awaiting plant quarantine review. She assured me that she would have them look at it that same day (May 7th). Later that day, she contacted me to advise that there would be an additional charge of $10.36 because customs had not included freight in their calculation. She informed me that if I paid this amount, I would be able to receive my package at the same time. However, upon arriving, I was told that my package was not ready. I showed the email I had received and referenced the additional payment amount, and I was still allowed to make the payment. I then contacted Aeropost directly for clarification. Within one minute, the representative asked me to hold, and I remained on hold for 22 minutes. At that point, I called back from another phone because that wait seemed excessive. This time, I spoke with another representative, and before even beginning the conversation, I explained that I had already been waiting for 22 minutes and was hoping to receive assistance. Unfortunately, there was no acknowledgement or apology regarding that experience. I do appreciate that this representative took the time to explain what had actually happened. specifically, that i had been provided incorrect information, and that despite the second payment I had already made, I would still need to wait an additional 3–5 business days for the broker to release my package. I am not someone who raises my voice or mistreats customer service staff, as I understand that these issues are not always directly their fault. However, the way this entire situation was handled was extremely poor and deeply disappointing. I have recommended Aeropost to quite a few people over the years and have even personally helped others set up their accounts because of the positive experiences I previously had. That is what makes this experience particularly disappointing.

4 months ago

It has been a month since I ordered my package and still haven’t received it yet. It was in Barbados for weeks before the customs clearance started. Which only started because I had to go to their office and ask a question. After having to pay for the package to arrive in Barbados. I was then charged another $50 USD in VAT. The same was paid and they told me 3 business days then it would be released. I still haven’t received my package as yet and now I’m being told that it has to go through customs again to make sure that everything is correct. THAT MAKES NO SENSE!!! Aeropost needs to get its act together or get new customs brokers that are more efficient at their jobs cause this is not it!!!

2 months ago

I think I’ve received one of 8 packages that actually arrived and was not damaged. If you are ordering anything that can be damaged or is needed in any sort of timely manner do not use this service. I have about four items that have not been delivered for more than 5 months. No response to my pictures and claims of damaged items and now the customer service chat in the app is non functional.

2 months ago

I have used them many times and usually do not have bad experience. However the last few times I notice when a package is deliver and I do the prealert the wait is longer. This time I reach out to them after my package had been deliver and it has been over a week and it was not process. I contacted them and they inform me that my package was not in their system. I comply with everything they told me sent them the proof from UPS which was the carrier saying that they received the package and it was sign for and deliver to the usual spot. Aeropost proceed to tell me after a "physical search" they could not find the package. I will have to reach out to the carrier and the merchant. After reaching out to both and both informing me that the package was indeed deliver and it was sign i reached back out to Aeropost give them the proof UPS gave me and they refuse to accept that saying it is at the carrier and they can't do anything. I have called and sent emails asking what else can I do an no one has gotten back to me as yet. Before I would recommend them but after this experience I cannot recommend them

3 months ago

Reliable source that allows user to have a P.O Box in the US to receive items where region sensitivity makes procurement challenging.