AllMart - Local Marketplace
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AllMart, ACT TeleDome Building Old Parham RdOpen:
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Reviews
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2 months ago
This site is truly terrible. Very glitchy, menus don’t make sense when trying to input your order, and you can’t put in your actual address
Restaurant availability is also inaccurate so you might place an entire order just to learn they aren’t available when it’s time to pay.
Because the address system is bad, drivers don’t really know where you are and you have to call them on WhatsApp to walk them through how to get to you…which is also difficult if you aren’t very familiar with Antigua
by Teddy Holmes
10 months ago
My experience with AllMart today was honestly disappointing. I placed my order and the merchant accepted it quickly, so I expected things to move smoothly. Instead, I waited well over an hour with no updates, no communication, nothing. I eventually had to reach out myself just to find out what was going on — and only then did anyone respond.
If I didn’t message, I strongly feel I wouldn’t have gotten any information at all. For a delivery service, that level of communication just isn’t acceptable.
To be fair, the agent eventually replied and apologized, and the order did move after that — which is why I’m giving 2 stars instead of 1. But the delay and lack of proactive updates made the entire experience frustrating and inconvenient.
There’s definitely room for improvement:
• Provide real-time updates
• Communicate delays without the customer having to chase
• Offer some form of courtesy or compensation when service falls short
I hope the reliability improves, because the idea of the service is good — the execution tonight just didn’t match up.
by Blue Waters
a month ago
Grateful we received our order in timely and efficient manner.
by Rennetta Roberts
2 years ago
Beyond frustrated with this company. I can't see how this is the best Antigua has to offer for a food delivery company.
I have ordered over 9 times in the last month via AllMart and 85% of the time, I have encountered some kind of issue.
My main points of frustration are:
Late delivery, (over 1hr after stated delivery time) resulting in cold food being delivered.
Being contacted after the advised delivery slot to state that the restaurant doesn't have what I ordered.
Some of the delivery drivers (female ones) are simply lazy and don't want to walk up a few steps to fulfill the order.
I don't actually see the point in Allmart having an order fulfillment tracker on the site if they are not using it to improve their business operations and processes, otherwise it's simply a point of frustration and evidence of a terrible service.
Please don't be complacent and I hope to see improvement, or else you will get blown out the water by competitors who can offer better customer service experience, good communication and a punctual service.
1 ⭐ and that's only because I had to give a rating in order to submit a review.
Images included for reference.
by RedBorder Ltd
a year ago
We ordered food last night on the AllMart app. The food arrived 2 hours later, ice cold. When we called the restaurant an hour and a half later to find out what’s happening, we were told that the person had just picked up the order, although it was ready a long time ago. I don’t recommend using this service.
by Jono de Reuck-Bonthuys
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