Crane Barbados Timeshare Resales

2 years ago

No hot water, leaking roof, no towels, loud AC Room 3615 We arrived and there was no hot water, we spoke to reception. Maintenance came out claimed to fix it. Still no hot water. I reported this 3 times. It rained while we were here, Water leaked in from the ceiling onto the bed and into the sitting area. I had to move the bed at one in the morning to stop it from getting wet. I reported this to reception in the morning, they did nothing. This building is tired and in need of some serious renovation. I overheard many other guests having similar problems. Finally, we used our room towels to try and contain the rainwater leaking into the room. These towels were never replaced after contacting reception and housekeeping proximally six times throughout the day from 11 o’clock till nine at night we still had no towels. I went to reception after 9 at night and the receptionist just handed me the phone to someone who asked if I wanted beach towels. I then had to give the phone back so that the receptionist could get the towels. If this was an option the whole time why make it so difficult to fix. It’s about 60/40 whether or not you’ll get a supper helpful person or someone who should never interact with a guest. Some large dust clumps and black mould in the rooms didn’t help Positives: good food and restaurants and the grounds are pretty, the pool in the room was great also. I would not recommend. For such an expensive property I would have expected much more. I travel regularly for work and this stay has not been a relaxing one. Very disappointed Hilton should evaluate this relationship. Invest in its infrastructure and remove unfriendly/unhelpful staff. This property has such potential. They see to care very little about these issues.

a year ago

I went here in May and booked 2 rooms as it being my daughter's first time to the island. Her room was the penthouse with the roof pool, and I had no complaints. My room was actually nice as well with my own pool too. The rooms were well equipped and comfortable, but as far as the customer service, it's not on par. I experienced a couple of issues . First, let's start with housekeeping. I asked housekeeping for more towels, and I received none. Also, I dropped an orange tick tack on the floor, and instead of it being picked up when I returned, it was swept in the hallway. Next, I wanted to utilize the activities and book the cave experience. I asked the representative, and the lack of interest was worn on her sleeve . I even had to ask her if she didn't mind if I could sit, which should have been offered from the initial conversation. Then she moved at a glacial pace with hospitality not being her strong suit. Last ,I lost my travel head pillow,which I treasured close to my heart. This was not any ordinary head pillow , but one that turned into a jacket, and it was the most ideal gift I've ever received. When I was checking out , I placed it close to my luggage because it snapped on to the handle, and I absolutely left it behind. I didn't notice until I arrived at the airport. What I did notice was housekeeping waiting at my door just anxiously waiting for me to leave. I'm not casting blame, but the customer service is subzero when you need help. I called later that evening because I had exhausted all the avenues, and after the rental car company confirmed, my personal missing item was not in the vehicle after I also checked myself . The crane hotel employee who answered the phone, after explaining my situation, told me to call back in the morning that housekeeping was closed. Notwithstanding, she never asked for my name or room number ,so when I actually told her ,her response to me was that someone is in my room now, and to call back in the morning . I called back the next day as well as expressing my concerns on the how was your stay at the crane email, days later. Someone did contact me and expressed concern, but again, that fell on deaf ears. The Liason, which she stated, handled concerns spoke to me via landline and then our further correspondence remained on email communication. Well the final result was there's nothing we can do, but please come back, and mention my concerns at my next stay, and basically told me to have a nice day adding insult to injury . .. Truly Disappointed. Dissatisfied customer.

3 years ago

Very impressive. I recommend this resort. It has topped the list of one of my favorites. If you are traveling to the Caribbeans. The Crane Resort is the place to stay.