Ezone

a month ago

One of the best couriers in Barbados! You get your shipments within two weeks and delivered to your door. The delivery driver is very courteous as well.

6 months ago

Bought a phone case for literally 5$, ezone charge me almost 30$ to clear it. Am actually mad at myself, cause i ordered some much more things through them . Now I actually regret it and also wish i could cancel my order with them. Imagine when the other stuff get here .. never again.

a year ago

Here is my experience. I ordered several items over the Xmas season and took advantage of the Black Friday sales. One of my purchase was a winter coat. It was a necessary purchases. By Monday this week I had two shipments pending. One of them was the coat. It hsd arrived at the Miami mailbox Dec 11. The other one arrived Dec 13. I wrote them Monday this week asking them to clear the coat first as it was urgently needed. They did not bother to respond to the email. Then I called each of the delivery men and told them that the main telephone line was not being answered but I needed the coat desperately so please ask them to clear it first. I still heard nothing. I called the main line several times but no answer. Which business place refuses to answer their lines? Yesterday, I went into the portal to track the package to see that it had been cleared and duties paid but no invoice was sent to me. I looked at the loaded customs documents and attempted to call the office again. No answer. I tried the delivery men. No answer but I reveived a forwarded Whatsapp message saying that the package was cleared but awaiting colour status. I used the chat feature on the webpage. No answer. I sent another email. No response. I then looked at the documents and called the broker. The person who answered and checked said that my coat had been available for pickup two days before as it was coded GREEN. They called Ezone to find out if it was there. Then surprise of all surprises I received a call from the number that was NEVER answered. He told me I couldn't have my coat. That it wasn't ready when they went today but they had another package, I sent the coat to the mailbox too late for me to receive it on time andI can't blame them. I asked if I could pick it up from the broker. He said No that I didn't pay for it. Well he didn't send an invoice and I pay all of my invoices when I see them. Offensive. Ironically the package which arrived at the mailbox TWO days later is the one they picked up and invoiced me for. Spiteful! I have been a customer since there was an EZone Barbados. My advice. Look for another service provider because the customer service is like a cesspit and they don't give a schizz about you. Do you think thst they thought I would forget about my coat and then it would disappear? What do you think?

a year ago

When I first signed up on Ezone, service was great!! I recommended this business to all my friends and some of them signed up. I would place an order on Amazon and receive the package from Ezone the next week. That was outstanding!! Back in July, Ezone had some organisational changes and got rid of valuable staff. Now their service is an absolute horror. Packages are taking extremely long to be cleared from customs and the excuses from Ezone are numerous. I still have packages at Ezone that they've had since October 5, 2023 and no idea as to when I will receive them. However, the delivery drivers are very nice and polite and understanding. They go above and beyond!! Update: Jan 2025 I've seen significant improvement since 2023. The service is reliable and I absolutely love the customer service provided by the drivers.

2 years ago

I signed up to ship with Ezone and several of my packages was marked delivery unsuccessful when I used their address. I was never notified of any of them being received from the company, causing me to file for a refund from the supplier. The one they did acknowledge receipt of, I am waiting more than 3 weeks to collect it from their warehouse. When I called the company, all they keep telling me is that they have a backlog of items to clear. I won't recommend this company to anyone who wants their items delivered in a timely manner.