Hertz Car Rental
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BridgetownOpen:
Monday: 5:30 AM – 11:00 PM
Tuesday: 5:30 AM – 11:00 PM
Wednesday: 5:30 AM – 11:00 PM
Thursday: 5:30 AM – 11:00 PM
Friday: 5:30 AM – 11:00 PM
Saturday: 5:30 AM – 11:00 PM
Sunday: 5:30 AM – 11:00 PM
Reviews
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a month ago
0/5 Stars (if I could give zero, I would!)
My husband had a confirmed reservation to pick up a rental car at 9:30 PM upon landing in Barbados, and the experience was incredibly frustrating. The phone number listed for this Hertz location was disconnected, and no one answered the customer service number when we attempted to call for assistance. There were no instructions provided regarding where to go, how to reach the rental office, or what to do upon arrival.
To make matters worse, no one at the airport seemed to know how to contact anyone at the Hertz location or provide guidance on how to find them. After arriving with a confirmed reservation, we were left completely on our own trying to figure out how to pick up our vehicle.
A rental car reservation should provide peace of mind, not confusion/stress after a flight. The lack of communication, unavailable contact information, and absence of clear pickup instructions made this a very disappointing experience. I would strongly encourage Hertz to improve its customer communication and airport pickup process for future travelers. If I could give this location zero stars, I would.
by Lashaunda Denson
6 months ago
Terrible location. Avoid at all costs. They cancelled my reservation a few days before my trip and I couldn't find another rental on the island at that point. They didn't care at all. They are happy to ruin someone's vacation.
I booked through the hertz website and didn't look at reviews. I wrongly assumed all hertz locations were legitimate. Unsurprisingly, all the other reviews are one star.
by Spencer Bateman
2 years ago
DO NOT BOOK THERE. We arrived in Barbados on January 21st and we had booked a car with Hertz via Priceline website. Everyone at the airport told us that someone from Hertz should be waiting at the exit to take us to our car, we waited and looked for half an hour and no one showed up. We finally took a taxi to their rental location, only to find that they were closed. We tried to call at numerous numbers with no answer..we had to go back to the airport by taxi so rent a car with another company, which ended up being extra pricy. Worse experience ever.
by Pascale Daigneault
2 years ago
No representation or representatives present. Received a voicemail and email confirming rental as close 1 and 2 days ago. Required going with a different rental company. Phone calls fail and calls to the other Hertz office in Bridgetown did not pick up the phone at 4 PM local time.
Note: disappointed with Hertz regarding situation.
note 2: Based on response below with limited internet access and in general, searching for a social media team on a different platform that is not location based, after travelling and waiting with bags, is not viable nor acceptable solution.
by Rajeev Iyer
2 years ago
A real nightmare. I arrived last 28 dec with a confirmed reservation for 14 days. No open office (no office at all?) at the airport. I tried to phone to the number on the site. No answer. I take a taxi and go to their real office, 1 km away, next to the nearest gas station. Office closed, it's 4 p.m., on the site they declare to be open 5-23. There are 2 guys, a man and a woman, going away. I stop them and ask what's happening. The man says they have no car available but, the next day, they'll have. He promises me to bring the car to my house (15 km away) on 29 dec at 10 a.m., asks my number and swear he'll call me. The next day: no call, no answer, nothing at all. Fortunately I find another car from another rental. My story has a happy ending. But, really NEVER RENT A CAR FROM THESE GUYS. THEY ARE ABSOLUTELY UNRELIABLE. I CAN'T BELIEVE THEY REPRESENT HERTZ CORPORATION ON THE ISLAND.
by Max Selighini
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