Sagicor Bank (Barbados) Limited
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Address:
Worthing Corporate Centre Worthing Christ ChurchOpen:
Monday: 8:00 AM – 3:00 PM
Tuesday: 8:00 AM – 3:00 PM
Wednesday: 8:00 AM – 3:00 PM
Thursday: 8:00 AM – 3:00 PM
Friday: 8:00 AM – 3:00 PM
Saturday: Closed
Sunday: Closed
Reviews
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6 months ago
I ordered a replacement debit card from Sagicor Bank Barbados in July 2024. By November, I still hadn’t received it, so I called. I was told to “wait a little longer.” I followed up again in March 2025 and was told another card would be ordered and I could collect from the location but they couldn’t tell me when. It’s now June 2025 and only now I’ve been told the reason after having to call them: they sent an email saying my driver’s license needed updating. I never saw this email. No one followed up by phone. Apparently, they’ve never heard of junk mail filters.
When I asked why no one called to follow up, I was told it’s my responsibility to respond to an email I never saw. That’s an astonishing approach to customer service.
To top it off, I was charged $30 in 2024 for a card that stopped working and couldn’t even tap. The cherry on top is that even when I have the debit card it doesn’t work on scotia bank card machines so I have to use a card from another bank and transfer the funds back.
This entire experience shows a lack of urgency, poor communication, and no real accountability. For an online and modern bank this is just ridiculous.
by S E
a year ago
What started off with great promise ended up with tremendous disappointment. Their system of security within the app is flawed requiring you to contact the bank should your phone get restored or replaced or if you’re locked out. Fine, but the issue is they never answer calls, never respond to emails, never check DMs and never reply in chats. This to me says a lot about the bank moving forward. They also don’t seem to have information on their own products such as whether their cards will ever work online or internationally, what points system is available with their credit cards and if points can be accrued until they are fully rolled out. I have zero faith in the bank now and I was really hoping for the best.
by Elie
a year ago
Great service with personal accounts and ease of application compared to other banks.
Poor service for business or corporate assistance. Asked in their chat for info and was given the direct email. Over 2 months no response. Contacted the chat again and they said to use the same email. Indicted this was done 2 months ago and they asked if I followed up. How am I to follow up if no one responded. However sent another email... 1 week later still nothing.
Update
Never got a response re the corporate account.
So I decided to open a credit card account. Paid the $20 they asked for and waited. One month no update, asked and was told they're busy so that's why it's taking long. Nine weeks after applying I asked again in the chat and they gave the same excuse and that I'll have to keep waiting.
Mix matched service from this place. Easiest place in Barbados to open a personal account but customer service is the same horrible standard as all other local banks.
by Baje
7 months ago
Customer service is very poor
Sent money to the wrong account, Notice them the same day via chat when calling can’t get through to no one & the waiting time is 22 mins which I waited and still no answer, It have been 2 weeks plus and still waiting on my money
by donavere jordan
a year ago
Visited the bank to open an account but very long queues. Opted for scheduled online meeting but no one showed up. I guess this tells me enough about whether I want to bank here or not.
by Neil Clark
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