Scotiabank

a month ago

If I could, I'd give zero stars. Terrible communication, poor customer service, and be prepared to waste at least an hour in line waiting for any transaction as they always have 1-2 tellers at most on duty. The icing on the cake is that you can't actually reach anyone on the phone or via email at ANY of the branches. Plus the staff claim that they don't receive emails. Do better.

6 months ago

Only go if you absolutely have to. Waited over an hour to change money. Service was slow, and the cashiers were not friendly.

4 months ago

Expect extra long waiting time. Also very difficult to reach persons via phone.

2 years ago

Physically waiting an hour in line to ask simple questions at a financial institution is archaic and unacceptable. They need to hire more people and improve process efficiency. It's a disservice to the people on the island.

2 years ago

I've banked with this bank for over 20 years. People have told me about how many problems they have had with them and I've always defended them because I've had mostly good experiences with them.... until this year. I had to contact customer service twice for a simple matter, all I needed was for a rep to call me. Then, after I got fed up and went to the bank, found a rep, got her number, we may have spoke once then... nothing, didn't reply after I left several messages that I left on the phone and in person at the bank with security. I called customer service again, in an hour I got a call, I was told to email the relevant information. I did so, again NOTHING. I had to go back to the bank and literally find the rep and corner him. He claimed he didn't get my email, I had it open on my phone, all of a sudden he could find it and reply. He gave me a date to come in and deal with it in person, I did. I gave it some time then called to check up, everytime he was busy he claimed, he'd message and say he'd get back to me when I called for days then, finally he asked me to come in and I signed some paperwork. I was told it needs to go for final approval and he was going on vacation and I should email to find out who was his replacement. So asked, so done. An automated response told me who to email so I emailed them.... no reply for two weeks. I just came from the bank where I caught him walking across the floor. I called him on all the bank's bull and how this is months this has been going on. Now, alledgedly he's supposed to get it done by next weekend. This is the absolutely worst banking experience I've ever had in any country, in my life. Next time I'll be using one of my other banks, one of which happens to be right accross the street from Scotia. They have reps that actually work.