Solar Dynamics

3 months ago

Engaged Solar Dynamics in September 2025 to replace a residential solar water heater. Paid the inspection fee, received an estimate, and was advised the units were not in stock. Followed up consistently through to March 2026, when a revised estimate was finally issued and I sent the 50% deposit the same day. What followed was over two months of poor communication. The receptionist confirmed receipt of my proof of payment and said I would be contacted with an installation date. I never was. Multiple follow-ups produced vague responses and missed callbacks. When I escalated in May 2026, I was told the tanks were still not in stock, given no firm installation date, and incorrectly told to dispute the deposit with Royal Bank of Canada. I do not bank with RBC, and their own banking instructions list Scotiabank and Republic Bank, not RBC. It later emerged the deposit had failed at submission on my bank's end. Solar Dynamics never reconciled incoming payments against the orders they had confirmed, and so never noticed. They treated me as a paying customer for over two months on an order that was never actually funded, while my tenants went without proper hot water service. Fair warning to anyone considering them for time-sensitive work: very slow on stock, poor on follow-through, and the front desk is liable to give you incorrect information when something goes wrong. Suggest looking at alternatives.

7 months ago

System worked pretty okay for the years i had it and the technicians are quiet knowledgeable when you have an issue but the customer service and dealing with the office staff for scheduling is so poor and abrupt.It was quite appalling.

3 years ago

The units sold by solar dynamics last around 15 years before needing to replace components. The two 80gall units I had installed have worked relatively well from installation but the issue i have with the company is their after sales support. Any visit to your home to fix units is very costly and appointments are regularly missed without prior warning. This has meant that on a number of occassions people have remained in the house in the false expectation of a vist from the service department. My estimated bill for repairs after the 15 years of service are in excess of BDS$7000!! And for that you will have to wait for the company to grace you with their presence......In their time! As such I would advise trying one of the other solar companies. Solar dynamics do not try to do a good job......

a year ago

Customer service is very poor,had a problem for over a year which i reported haven't had a response an I'am totally stressed with the ongoing problem

6 years ago

Good products but the experience is spoiled buy horrible customer service and after care... Some of worst customer service I have even seen..