South Point Hotel Barbados

a month ago

We had a few hours to kill before our flight back home having arrived from Grenada at 1:30 pm so took a taxi from the airport to have lunch at The Driftwood restaurant at the hotel. It is a 15 minute taxi ride from Grantley Adams. The hotel struck us immediately as very clean and well kept with lovely grounds. The reception staff were very helpful in storing our suitcases securely whilst we dined at the restaurant which overlooked the small pool. There were seats around the side of the restaurant which does allow a glimpse of the ocean which would have been perfect though there was not too much shade and the immediate environment with storage containers was not as attractive. The highlight was the amazing Melanie who made us very welcome. The cocktails were good, the service excellent. The food was good portion size and tasty, especially the soup. The tuna was a little overcooked but i didn't specify that I liked my tuna rare. We then had a lovely walk to the small but clean beach and also along the coast to the Surfers Bar. A taxi took us back to the airport in 15 minutes. All in all a lovely clean friendly hotel with a good restaurant and very good staff.

a month ago

The hotel itself is attractive: spacious rooms, beautiful gardens, and a peaceful, relaxing atmosphere. Staff were generally friendly and helpful. The location is remote but we enjoyed coastal walks, time by the pool and balcony, and the nearby Surfers beach bar. Lunch at the pool bar was good, with decent food and service. Unfortunately, several issues significantly detracted from the stay. On New Year’s Day we dined at Driftwood, having been excited by the strong food reviews. The restaurant was clearly understaffed — only two waitresses covering a full restaurant on a public holiday, which was definitely poor planning. They did their best, but service was slow and requests were missed. The food was the biggest disappointment: a dry chicken and sweetcorn starter with a jar-tasting sauce and very little sweetcorn, followed by cold ribs, undercooked chips, a tiny portion of slaw, and an overall very dry meal. Management acknowledged the issues and promised a refund. Nearly two weeks after providing my bank details and following up four times, I have received no response at all. This engagement has been frustrating and time-consuming, and reflects very poorly on the hotel’s professionalism. Other issues: • Photos show seating on the beach. In reality this does not exist. • Housekeeping did not service our room until mid-afternoon on the first day, which was inconvenient as we were in the room. On the second day they didn’t come at all until we asked at 5pm. • Smoking restrictions are not made clear at booking. There are only two designated smoking areas, which didn’t work for us, as my husband enjoys a cigar on holiday. • There was nothing organised for New Year’s Eve, which was surprising given the hotel was fully booked. • The shared mini-bus shuttle to Oistins was significantly more expensive than an Uber. • Check-out was absolute chaos, with around 50 people queuing in the lobby at 11am. While the hotel looks lovely and most staff try hard, the poor food experience, operational issues, and failure to honour a promised refund ultimately overshadowed the positives.

5 months ago

I had a “daycation” at South Point while visiting family in Barbados, and we had an amazing time. The hotel is beautiful and tastefully decorated. The rooms are spacious and comfortable. The food was great at the Driftwood restaurant, and the salt water pool didn’t disappoint my two year old. As impressive as the hotel is, the staff made our time at the hotel truly memorable. From making the reservation via email with Nahila, to Melanie’s amazing service in the restaurant and the many others who were so gracious- this is a dream team! I would highly recommend this hotel to visitors and local Bajans looking for an on-island getaway.

a month ago

I absolutely loved my stay. The staff are warm, welcoming, and genuinely caring. The property feels like a lovely little oasis, clean, new, and beautifully maintained. I will definitely be visiting again with my family. It is a wonderful place for families, couples, and retirees. There are also daily and weekly activities that make the experience even more enjoyable for guests.

a month ago

I stayed here for seven nights in February and the experience was a study in contrasts. The property possesses several admirable qualities. The rooms are impressively spacious, the grounds are genuinely picturesque and the restaurant and bar staff demonstrate a level of warmth and graciousness that feels both sincere and consistent. Dante at the front desk deserves particular commendation for his professionalism and his willingness to assist in every conceivable way. However, these strengths are repeatedly undermined by a number of operational shortcomings. Several members of the female front desk team displayed an attitude that was markedly unprofessional and downright rude, accompanied by instances of outright misinformation. Although we were handed a programme of events upon arrival, there was no orientation to the property at any stage. We discovered virtually every essential detail through conversations with other guests, including something as basic as how to access the private beach path. Only on our penultimate day did we learn that the bar hosts a daily happy hour, which speaks volumes about the lack of communication. The lighting in the rooms was another unexpected frustration. The primary illumination in the kitchen area consisted of a single, startling overhead light that created a harsh and uninviting atmosphere. The space would have benefitted enormously from a modest floor lamp or a softer secondary light source to provide a more comfortable and functional ambience. The housekeeping system was equally perplexing. On multiple occasions our room remained unserviced well past mid afternoon, despite the service indicator having been displayed since early morning. This is not a standard I have encountered anywhere else in the world. The pool water also appeared to contain an excessive concentration of chlorine to the point where I genuinely questioned whether the levels complied with legal or health guidelines. In summary, the hotel has undeniable potential and several commendable attributes, yet the disorganisation and persistent lapses in guest communication significantly detract from the overall experience.