aeropost Saint Michael

a month ago

This company is terrible, they have an app, but no one you can actually speak to and they are very slow with updates on your parcel whereabouts or situation,they haven't responded to my emails either,all they keep saying is your case has been forwarded whenever I write in there live messaging in the app which for the most part is automated.No info as to how long it will take to receive my parcels,I have packages stuck in customs in Barbados, I have supplied all necessary invoices, its been over a month since I had my parcels forwarded to them, Im hoping I will get them soon or I'll have to make a claim.

a month ago

I have been waiting for my package to be delivered or ready for pick up for about 4 months and am not receiving any updates

a month ago

If I could leave a 0 star I definitely would. I genuinely had high hopes for the service from Aeropost as this was my first time using their service, however that was not the case. First, the cost calculator calculates the wrong values. Plugged in the expected value and weight of my items and I ended up being charged more. Even after they received my package I used the label and weight that they stated the package was and the cost calculated was still less than what I paid. Secondly, The time it took for me to receive my package is outrageous. I received my package 3 weeks after being told it had arrived in Barbados. When I was notified that it was in Barbados I made it known about where my preferred pickup was and I waited to receive the email about it. I even messaged to ensure that everything was in order for my package. I was told that the package was waiting to be transferred to my preferred pick up. 2 weeks later still no email about the package. I then called the office only to be put on hold and left for 3 times. I called another number that I found who then alerted me that my package was in-fact still at the warehouse. I let her know that I had selected the option of it to be delivered at one of the lockers. She said that you have to alert them of your choice, I then let her know I already did that 2 weeks ago, the response was that she would put it to be transferred.( That should have been done 2 weeks ago). I collected my package a week after that from their main location myself. Overall, the experience made me feel like I hadn’t paid for this service and I was just getting it done for free. Definitely not ordering with them again.

a year ago

Worst place to do any sort of business. I ordered a package for a birthday celebration a whole month before. My package was in customs for over 3 weeks and no sort of communication until I called and found out that after I already paid 60bds to get my package from Miami I have to pay a whole 72usd more to clear from customs. Way more than I would've already paid for the entire package. No one ever answers the phone the service is RIDICULOUS and AWFUL. There's no communication, the time to get what's yours is too damn long. PLEASE USE THIS AS A WARNING and do not do any business with this place.

a year ago

I’ve been using this logistic company for some time and giving them 4 stars only because of late it seems like you have to wait forever to get your packages sent to the locker for collection. Other than that you do get great service, have never gotten any other issues.