Fairmont Royal Pavilion

2 months ago

Great location, the beach. Absolutely stunning. Rooms: due for an upgrade sooner rather than later. The hotel charges four season prices and the rooms are 4 star at best. One bottle of mineral water for your entire stay, not even wine glasses in the room. Everything (including the staff) feels tired. The restrooms in the main restaurant / probably 25 years old. Food average at best. Recognition as an Accor platinum member: 0. I never felt less welcome at an Accor property when checking in. Would not recommend. The 3 stars are generous and entirely due to the location and the walking distance to nice eateries.

2 months ago

I've wanted to check this place out for a while, and it did not disappoint: - Excellent service; the team from front desk to the restaurant to the pool to housekeeping to in-room dining were attentive, professional, cheerful and kind. In particular, when I experienced a flight cancellation with no hope of rebooking, the team immediately held a room for me and were incredibly accommodating, mitigating my distress and ensuring I could enjoy an unexpected extra day in paradise. - The hotel is small but charming and has beautiful landscaping. My rooms there were in good condition, considering the harsh wear and tear of being so close to the water. The balcony was spacious and comfortable, practically an additional room where I loved to have room service dinner as every room has a million dollar sunset view. Some rooms were under renovation while I was there, so there was some construction noise in the morning and one of the restaurants was closed, but I understand it's necessary for older properties and I am glad Fairmont is maintaining these historic buildings. - The star of the property is the fantastic beach, where every seat is front-row and the water is as gentle and clear as a swimming pool. I enjoyed checking out free snorkels and saw lots of tropical fish on the jetty directly in front of the hotel. - This hotel is ideal for people looking for a quiet getaway. They never play music too loud, and even the public spaces have an air of seclusion and privacy. You are never too close to other guests.

3 months ago

We’ve been staying at the Fairmont for nearly 2 weeks. If you’re looking for a quiet beach vacation, this is a good spot. The ocean is calm, there are no harrassments on the beach to buy things. I’ve read the other reviews and have to agree that the hotel is due for a refurbish… I’m paying a Four Seasons hotel prices so I was a little disappointed that the hotel is a bit tired. It’s an excellent property - every room has an ocean view - which isn’t always easy to find. You can go to sleep listening to the waves - so the location is exceptional. Also exceptional is the friendliness of the staff, and the cleaning staff is amazing. The room is tidied twice a day. The balcony provides a lovely morning and evening retreat with comfy lounges - love it. The restaurant can use some upgrades with the menu which is limited but there are so many restaurants to try on the island - at least when we eat here it feels easy. We also had issues with the TV streaming of the World Series which they tried to remedy multiple times - apparently also a problem with their service provider. On occasions where we couldn’t get a signal, we received profuse apologies and were comped drinks at the bar where that tv streaming worked. Finally, I’ve had many spa services in the room - I recommend the jet lag massage. I would return here - I’ve had a lovely time and I hope someone invests in this property soon - it has so much potential.

a month ago

Unfortunately i had way higher expectations for this propriety. The price you paid makes you expect a little more in two fronts: service and dining. The location is very good with beautiful beach and a nice feel. There are only two restaurants on site and they are really bellow a 5 star standard. There is nearly no service at the beach, so we had to keep trying to get attention of the bar staff, so if you expect to lay down and just enjoy maybe think twice. Overall the rooms were good, with amazing views.

a month ago

Where should I begin ? Had the most amazing 7 nights over Christmas (definitely not long enough!). As a family we had 2 rooms, both rooms were spotlessly clean, soft fluffy towels, comfiest beds and linen. Every member of staff provided exceptional service and all with a friendly smile and nothing is too much trouble. Obviously the views give you goosebumps we will definitely be back. Thank you Fairmont Royal Pavilion for the unforgettable memories.