Subway, Grantley Adams International Airport

3 months ago

This Subway at the Barbados airport delivered one of the most unacceptable customer service experiences I have ever witnessed anywhere in the world. I was handed a cookie that looked partially eaten barely a quarter remained. When I questioned it, the staff tried to gaslight me by insisting “that’s how our cookies come,” even though full, untouched cookies were visibly sitting behind them. What followed was an attitude so dismissive and rude that it genuinely shocked me. I’ve spent time in Barbados and received nothing but warmth, respect, and kindness from almost everyone but this single location managed to create a lasting negative memory in minutes. It is unbelievable how a team so unprofessional and so poorly trained is allowed to represent an international brand in an international airport. Their behavior showed a complete lack of respect, accountability, and basic customer care. Not one person made an effort to correct the situation or even acknowledge the issue. Instead, they acted as if providing substandard products and speaking to customers with hostility was normal. This staff desperately needs retraining not just in customer service, but in the fundamentals of professionalism. Their conduct was embarrassing, careless, and far below the standards of the country they represent.

a year ago

Rude and careless staff. Saw them laughing/giggling and just gossiping behind the counter while there is a big line of 10-12 customers just patiently waiting in line. They also have false advertising - even though they show it on board above, they have NO veggie patties, NO pizzas. When i asked them if they have pizza, they simply laughed at me , as if i asked a wrong question to them.

a year ago

This subway is past security in departures food area. I first went by it and there was a decent long line with airport worker at the end of the line, so I walked around the whole departures area, every gate, looking at stores and restaurants and planes and came back, the line was the same length and the airport work only moved 3-4 spots up and was just ordering. I came back in a hour and the line was shorter so thought "now or never" and got in line. The order taker was ok for me, but was rude to 2 separate ladies trying to ask questions, and only smiled when her friend came to ask her something. Then there is about 8 subs on the table, each from different people, all just waiting for the vegetable and sauce. Extremely slow, staff kept stopping every 3 min to stand around and figure things out. Order taker just sits there and slowly types it it. They also did not have the southwest sauce I love, only Chipotle sauce. On the plus they did have tomato's which was hard to get at other restaurants Overall a slow experience

a year ago

This has to be some of the absolute worst customer service I have ever experienced. Stood in queue for over 15 minutes and all the staff stood out the back laughing and gossiping (yes we could hear them) ... people were yelling out for their attention and we were being completely ignored. By the time the finally came out to serve, there was a queue of 10 people waiting. The rudest woman ever began serving us, no smile, no greeting, just yelling at the customers and rolling her eyes. I was first in queue and she took multiple orders while my sandwich just sat there waiting, getting cold and literally just sitting on the bench. She actually told me off for requesting salt and pepper! Given I'm paying I can request what I want!! From originally lining up to receiving my food it was over 30 minutes! This is an utter joke for "fast food" ... you get served faster in an actual restaurant! Not once in that entire 30 minutes were staff anything less than rude, aggressive and terrible towards the customers. These staff are beyond retraining, they need to be fired and to never work in customer service again. Get new staff at this store before you lose all your customers. Appalling behaviour for "customer service" staff.

a year ago

Rudest staff i have ever Experienced. I asked for Parmesan-Oregano just to get a mean answer that they don’t have it at the Moment and I saw that they have it, behind her she just had to turn arround but guess she was too lazy. Whole time a Rude Tone when asking for toppings , she placed very Little veggies and very messy. at the end she basically Throw my sub to the payment Counter. Thanks for the worst Subway experience so far, only Bad experience at my whole stay in Barbados.