Waves Resort & Spa, An Autograph Collection All-Inclusive Resort

2 months ago

WOW! Customer service is that of a 5*. Staff were warm and welcoming. A special shout out to Jacqui, Ryan, Tammy, Ashani, Marsha, Devon, Ebony, Antwoine and the wonderful Ether who cooked divine meals. There are more staff we can't remember the names of but everyone made our stay special and memorable. The room was very spacious. The only reason why it's not 5 star for the room is because we didn't get a sea view. Having said that, we did see a monkey right outside our window. Pros: - stunning Seaview from the lobby - private beach with stunning sunsets - fabulous cocktails and delicious food - breakfast has a variety but what makes it special is that it always has a Bajan option. We are big fans of the salt cod and Bajan soup - entertainment at the hotel in the form of live music and independent shop vendors - good water sports - lovely spa treatment and facilities - our girls didn't want to leave, they got so much love from the staff Improvements: - we didn't get a sea view room but do try and get one with the amazing sea view - a detachable shower head or bathtub would be really handy for families - food could be a bit hotter - more accessible plug points in the room Can't really fault this lovely hotel located on a quieter side of the island. Close proximity to Carlisle Bay (10min by taxi). Highlight of the stay is the customer service offered by the lovely and wonderful staff. Definitely coming back.

a month ago

We had a disastrous stay at the Waves due to FOOD POISONING. My daughter and I became severely ill with vomiting and diarrhea a few hours after eating at Seascapes, the hotel restaurant. We were not able to leave our room for a couple of days, and the diarrhea and stomach cramps lasted for several days after we returned home. Management has not taken responsibility for this, or provided any compensation, which is quite shocking given the fact that we were not the only people sick, and that I have been a loyal Marriott customer for close to 30 years. We chose this hotel because it calls itself a health and wellness resort, and it's part of the Autograph Collection, so we expected good things. Unfortunately, the food at none of the restaurants is healthy, and the snack bar only has soda pop and pastries - no water, no protein snacks! The staff was also very slow and reluctant to make lattes for guests. We also expected to be able to do yoga and pilates every day, but they only offer classes 3x per week, and there is no dedicated studio! And for those who love the beach, this is not the place for you - it is extremely small and narrow. Don't waste your money or risk getting sick!

3 months ago

You can catch the sunset here every night. The staff is AMAZING. Anything that was a problem or issue they took care of four us. So I thoroughly enjoyed my time. There great breakfast they're now in the Mediterranean stage with dinner can ask for anything to eat. The spa is amazing. The pool is amazing. The activities, the nightly entertainment, just great. I don't know what else to say, except for, I can't wait to go back.

3 weeks ago

We had the best time at the Waves, all of the staff were so friendly and felt like friends by the time we left! The room was lovely, as were the facilities and the food which was varied and really tasty! The location, set literally on the seafront is really special, with incredible views across the ocean, unbeatable sunsets and fantastic ocean swimming, snorkelling and watersports. Huge thanks to the whole team from Jed & Jan (Mumma J). We’d both highly recommend.

3 months ago

The hotel itself is small — only three floors — and one of its biggest advantages is that most rooms come with a beautiful ocean view. The staff may not seem extremely friendly at first, but once you start talking to them, they are very attentive, helpful, and always willing to assist. We originally booked a split room because we were traveling with children, but it was unavailable upon arrival, and we were upgraded to a better category — the Junior Suite on the second floor (room 7209). The room was spacious, with a large bathroom, separate shower, a big bed, and two sofa beds that were very comfortable for the kids. There’s a fridge, kettle, tea and coffee, good-quality toiletries, and — importantly — a great hair dryer and strong water pressure, which is a huge plus when you have long hair. The AC works perfectly, there’s an iron and ironing board, and the balcony has a sofa, chairs, a table, and even a drying rack. Another great advantage is the constant availability of fresh water — in the room, at the bar, and on the beach. They always refill it with lemons, cucumbers, watermelon, or other fruits, which is so refreshing in the heat. You can also ask for any bonus drinks throughout the day and even late at night. The hotel offers yoga, a small but nice gym, and a lovely coffee shop where we really enjoyed the tuna wrap, desserts, and coffee. From time to time, local women visit to sell handmade souvenirs. There’s also occasional entertainment — live music, someone playing instruments — small but pleasant touches. The beach is small but there are always plenty of loungers, no need to reserve anything early. The beach and pool staff are attentive and always check on guests to offer drinks or help. A huge plus is that all water activities are completely free: tubing, water skiing, catamarans, paddle boards, and more. Our kids loved the tubing and did it several times a day. One thing to be aware of: there is quite a bit of glass in the water. It doesn’t cut deeply, but you will definitely feel small pieces, so just be prepared. When I asked the locals, they explained that after heavy rains or flooding, all the debris and garbage from the streets — including bottles — gets washed into the ocean. And honestly, there is a lot of trash on the beach in general. If you take a walk along the shore, you’ll see bottles and plastic scattered around. This isn’t the hotel’s fault — it’s more of a reflection of how the island struggles with keeping public beaches clean. It’s something to keep in mind if you’re expecting pristine Caribbean shorelines. As for minor hotel-related downsides: the area behind the watersports center could be cleaner, and it would be great to have more trash bins around the property, as sometimes there’s nowhere to throw away small items. The buffet is also quite small and repetitive, and we wished there was more seafood, especially considering it’s the Caribbean. We also loved the Indian restaurant DOSA located across the street in the adults-only section — definitely worth visiting. Overall, despite a few drawbacks, we truly enjoyed our stay. The ocean views, friendly staff, wellness-oriented atmosphere, great coffee shop, and especially the free water activities made this vacation special for our family.