WIMCO St Barth Properties - Vacation villas with concierge services

3 months ago

Avoid Wimco at all costs. Appalling customer service and false information We recently rented a villa in St. Barths through Wimco. Since peace and quiet were our absolute priorities, we explicitly delayed confirming our booking until Wimco provided a written guarantee that there was no active construction nearby. They assured us we would not be affected. Unfortunately, this was entirely false. Upon arrival, we were met with deafening, constant jackhammering starting at 7 AM, Monday through Saturday. The pool and outdoor terrace were completely unusable during the day. While the villa owner eventually agreed to a partial two-night refund based on the agency's initial (and inaccurate) claim that the noise would just be "on and off," the situation drastically escalated shortly after. During our stay, a second construction site began, and incredibly, a stonecutter (!) set up right at the property entrance to grind rocks all day. When we asked for a fair resolution given this severe escalation, Wimco's customer service showed its true colors. A concrete relocation to an equivalent villa was never offered - we were told nothing was available - yet management later had the audacity to claim in writing that we "chose" to stay in the construction zone. Even worse, Wimco refused to take any financial responsibility for their own initial misinformation : while the villa owner absorbed the cost of the two refunded nights, Wimco completely refused to refund their 11% service fee on those nights. They essentially forced the owner to pay for the agency's failure to properly inform its clients, prioritizing their commission over accountability. If you are paying premium rates for a luxury vacation in St. Barths, you expect honesty, transparency, and a team that stands by its written word when they make a massive mistake. Wimco failed on all fronts. We highly recommend booking through a different, more reputable agency than Wimco.

7 months ago

DO NOT BOOK WITH WIMCO My boyfriend and I had been planning a trip to St. Barths for weeks and reserved a villa called “The View” for the dates December 23rd through January 3rd. We paid the required deposit via American Express and were waiting to be contacted to submit the remaining balance. However, despite multiple attempts to follow up, we never received any communication or instructions to complete the payment. With less than 20 hours before our scheduled departure, we contacted the phone number provided. The representative who answered stated that she did not have access to our reservation and, after hearing our situation, simply responded, “That’s too bad,” offering no assistance or direction. My boyfriend continued emailing repeatedly, yet we never received a response from anyone at WIMCO. As a direct result, our reservation was never finalized, and our trip was effectively canceled at the last minute. We also incurred substantial financial losses, including the non-refundable deposit for our private jet. WIMCO’s complete lack of communication and failure to handle our reservation directly resulted in the cancellation of our long-planned vacation and significant financial loss.

a year ago

The Wimco is the best real estate company in Caribbean. We rented one week luxury Villa in St. Barth and the services we needed were really helpful. The concierge was waiting us from ferry and picked us to the Villa. We were 8 people. They managed all organisation perfectly. Thank you for your time and energy to make our trip easy and enjoyable.

10 months ago

WIMCO is a great company. Coordinated our visit in January 2023. Very tasty breakfast in a private house. Arranged and were helpful with everything

2 years ago

This is our 24th visit to St Barths and we have always used Wimco to book our villa reservations. They’ve always been outstanding! This year we booked Villa Magnifica. Our concierge Marco Junod has been quick to help and answer all our questions. I honestly can’t imagine coming to this island without their expert assistance. Thanks also to their Rhode Island staff, Pascale Lord and Emily Whipple, who helped with the house and car reservations. If you want to visit St. Barths, Google Wimco Villas St. Barths for information.